The website https://www.limogroup.ch/ serves as the online platform for LIMOGROUP SARL. The company’s registered office is located at Chemin des Saules 19, 1800 Vevey (VD), Switzerland. This website is designed to facilitate enhanced communication between the company and its customers. The online booking form is available to all internet users interested in learning more about our services and making bookings through the platform.

Before using our website, we encourage you to carefully review the following terms and conditions, which govern the use of our online booking system. By proceeding with a transaction on https://www.limogroup.ch/, you acknowledge and accept these terms. If you do not agree with any part of these terms, please contact us at info@limogroup.ch before proceeding with any transactions or using the website. If you continue without objection, you are deemed to have accepted all terms unconditionally.

The Company reserves the right to modify or update these terms and conditions governing transactions made through its online booking platform at any time. While the Company commits to informing users of any changes via the website, it is the responsibility of visitors and users to periodically review these terms for updates. Any modified or updated terms will take effect immediately upon their publication on the website. Changes do not affect orders that have already been placed and are in progress.

The use of the booking platform by minors or individuals who lack legal capacity is strictly prohibited.

By accessing the platform, you confirm that you are an adult with full legal capacity. You also agree not to allow minors or individuals without legal capacity to use your account or personal data. If your account or passwords are used inappropriately, you accept full responsibility. Therefore, we strongly recommend following best practices for online transaction security.

The Company is committed to ensuring the accuracy and completeness of the information provided on its website, https://www.limogroup.ch/, including the details of each service and its essential characteristics. However, this information may be subject to technical or typographical errors, unintentional omissions, or temporary disruptions of the website due to force majeure events.

The presentation of services on the website https://www.limogroup.ch/ is intended as an invitation for users to submit a proposal for a contract. It does not constitute a commitment by the Company regarding the availability or suitability of the services displayed. Therefore, the Company cannot guarantee the availability of services at the time of your order, but it is committed to promptly informing consumers if a service becomes unavailable.

The Company’s online platform is not responsible for any technical issues users may encounter when attempting to access or navigate the website, particularly those related to the compatibility or operation of their own infrastructure. Additionally, the Company is not liable for any actions or omissions of third parties, including unauthorized interventions in products, services, or information available through the platform.

In cases where the website contains links to third-party websites, https://www.limogroup.ch/ assumes no responsibility for the content of these sites or any damages or issues arising from their use. Visitors access these third-party websites at their own risk and discretion.

The users of the website of https://www.limogroup.ch/ accept and commit that they will not use the website of the Company for sending, publishing, and in general in any way transmission of illegal, harmful, threatening, racist, offensive , content that is offensive, defamatory, defamatory, vulgar, obscene, libelous or harmful to minors. The above content may not be retransmitted in accordance with the law and the provisions in force. In addition, the visit of the website https://www.limogroup.ch/ and the realization of transactions through it must be done for personal and private use and exclusively for legal purposes and in a way that does not restrict or prevent its use by third parties. The visitor is obliged to use the website in accordance with the law, good manners and these terms, and not to perform acts or omissions, which may cause damage or malfunction or affect or endanger the provision of services of the website https://www.limogroup.ch/ .

Users are not entitled to disclose inside information and confidential information obtained or disclosed as part of a transaction or covered by confidentiality agreements, or information that infringes any patent, trademark or secret, copyright or other proprietary rights. Finally, users may not intrude on and install software viruses or any other code, files, or programs designed to interrupt, damage, corrupt, or block any computer software or hardware, intentionally or unintentionally, because any such action violates the applicable Swiss and Community legislation and its provisions. Furthermore, users, visiting the Company’s website, are not allowed to harass third parties in any way and content, or use the website to collect or store users’ personal data.

The website https://www.limogroup.ch/ is the official online store of the company LIMOGROUP SARL. All content of the website, posted by the Company, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the Company and are protected under the relevant provisions of Swiss law, European law and international conventions on intellectual and industrial property.

Therefore, none of these elements of our website may be sold, copied, reproduced, modified, transmitted, republished and / or distributed, in whole or in part, in any way or by any means, unless the Company consents in writing the following.

It is forbidden to mislead the public in any way about the real owner of the content of this website.

Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content, in any way or means for commercial or other purposes, is permitted only with the prior written permission of the Company or any other copyright holder. Exceptionally, a single copy or portion of selected content (from the digital content of the Website) may be stored individually on a personal computer solely for personal, non-public or commercial use and always without deleting data which demonstrate its origin from this website https://www.limogroup.ch/

The names, marks, images, logos and insignia, which represent https://www.limogroup.ch/ or third parties and their products or services, are exclusive marks of https://www.limogroup.ch/ or third parties, protected by the relevant trademark and commercial and industrial property laws. Their appearance on the website should in no way be construed as a transfer or assignment of their license or right of use. Therefore, the Company does not bear any responsibilities arising from the unauthorized use in any way by third parties of the above marks and distinctive features of third parties.

The Company, as the data controller of the information on this website, informs visitors that the processing of personal data provided is carried out in writing, electronically, or via telecommunications, in order to deliver the requested services. To process transactions on our website and to contact you directly, you may be asked to provide personal information such as your name, email address, etc. If you wish to purchase services using a credit card, you will be asked for details such as the cardholder’s name, card number, expiration date, and CVV. These details are not processed or stored by the Company but are sent directly to the STRIPE PAYMENT PLATFORM through a secure environment.

The personal data submitted by users via our website will remain confidential and will not be shared or disclosed to third parties. However, they may be shared with employees or service providers engaged by the data controller, as well as with authorized data officers and administrators to whom the controller has provided an updated list of the site’s data. Website users are not obligated to provide their personal data, but failure to do so may result in the inability to access certain services.

At any time, users may review their personal data and request corrections, updates, or deletions, in addition to exercising other rights provided by applicable laws. By adhering strictly to the principles of personal data protection as outlined in relevant laws and international conventions, the website https://www.limogroup.ch/ ensures that your personal data will not be used unfairly or without your prior consent.

The information held may be disclosed to the appropriate judicial, law enforcement, or other administrative authorities upon lawful request, in accordance with the relevant legal provisions in force. Finally, in accordance with telecommunications privacy laws, you have the right to be informed and to object to the processing of your personal data.

Like most websites, https://www.limogroup.ch/ uses alphanumeric identification files known as cookies. These small, harmless text files are essential for certain functions on our site, ensuring smooth and seamless operation. When you visit our website, cookies are sent to your computer and temporarily stored. They enable the website to recognize you on subsequent visits, making it easier for you to access content and complete transactions. Additionally, cookies help us collect data that allows us to optimize the website’s content and improve your user experience.

The Company understands the importance of safeguarding your Personal Data and electronic transactions, and is committed to taking all necessary measures, using the latest and most advanced security methods, to ensure the highest possible level of protection. All information related to your personal data and transactions is kept secure and confidential. Our website, https://www.limogroup.ch/, employs the Standard SSL encryption protocol with 256-bit encryption to protect your data.

An SSL (Secure Sockets Layer) certificate verifies the authenticity of our website and encrypts the information exchanged between online visitors and the site. Whenever a user submits sensitive information, such as passwords or credit card numbers, a secure connection is established between the user’s browser and the website, ensuring that third parties cannot access it.

By using an SSL certificate, we protect visitors’ personal data and secure online transactions, creating a trustworthy environment where customers can feel safe.

During data transmission through the secure SSL connection, all information is encrypted. The encryption process converts data into a format that can only be decoded with the proper decryption key, ensuring that unauthorized parties cannot intercept or read the information.

A padlock icon in the browser’s address bar indicates that the site is secure. Additionally, a secure URL begins with “https” instead of “http,” with the “s” signifying that the connection is encrypted and safe.

The contract for all bookings is between the customer/passenger (i.e., the company or individual booking and paying for the transport service) and LIMOGROUP SARL (hereinafter referred to as “the Company”). The Company is responsible for both accepting the booking and providing the transportation services. The customer guarantees that all passengers will comply with the following rules and guidelines:

• Passenger Limits: No more than the allowed number of passengers per vehicle.
• No Smoking: Smoking is strictly prohibited.
• No Littering: Littering or spilling liquids is not allowed.
• Safety: Passengers must not engage in any activities that could cause hazardous situations.
• Damage to Vehicle: Customers are responsible for any damage caused to the interior or exterior of the vehicle during the rental period. The customer will be billed for any repairs or cleaning required to restore the vehicle to its working condition, as well as for any loss of earnings incurred by the driver due to the vehicle being off the road.
• Liability: Any liability related to the transportation services lies with LIMOGROUP SARL.
• Right to Cancel: LIMOGROUP SARL reserves the right to cancel any booking with a customer or passenger.
• Booking Availability: All bookings are subject to availability.
• Delays: While we strive to ensure punctuality, the Company cannot accept responsibility for delays caused by circumstances beyond our control.
• Driver Speed: The driver will drive at a safe and sensible speed, in accordance with road conditions, traffic, and legal speed limits.
• Route Selection: Our chauffeurs will travel by the most appropriate route unless instructed otherwise by the customer at the time of booking.
• Insurance: Vehicles are fully insured for passenger and third-party claims. However, customer property is carried entirely at the customer’s own risk. The Company is not liable for any loss or damage to such property.
• Luggage Responsibility: Passengers are responsible for their luggage and personal items at all times. Passengers must ensure their belongings are loaded into the vehicle before the service begins and unloaded when the service ends. The Company will not be liable for any loss, damage, or consequential losses arising from luggage or personal items that are not properly loaded or unloaded.
• Lost Property: The Company will maintain a lost property log and will make reasonable efforts to return any lost items left in the vehicle to the customer.
• Right to Refuse Service: The Company and its chauffeurs reserve the right to refuse service to any passenger who appears to be under the influence of alcohol or drugs or whose behavior poses a threat to the chauffeur, the vehicle, or other passengers.

• The service price is provided in advance, either on the website, by email, or over the phone.

• The order price includes a vehicle with a driver, as well as road tolls and fuel costs. It does not include additional expenses such as tour guides, entry tickets, or tourist parking fees. These expenses must be paid directly by the passenger or may be covered by the driver and invoiced to the customer.

• Pricing details for each vehicle for TRANSFER, HOURLY, or DAILY bookings can be found on the booking platform.

  For Airport Transfers:

  • 1 hour of total waiting time is included (this combines waiting time at pick-up and any other small waiting times along the way).
  • If the customer requires additional waiting time (e.g., to stop at a restaurant, tourist destination, or for shopping), the extra waiting time will be charged according to each car’s hourly booking rate.
  • The transfer price is based on the kilometers from the pick-up point to the drop-off destination. If the customer alters the route, a new transfer price will be provided.

  For City Transfers:

  • 15 minutes of total waiting time is included.
  • If the customer requires additional waiting time (e.g., to stop at a restaurant, tourist destination, or for shopping), the extra waiting time will be charged according to each car’s hourly booking rate.
  • The transfer price is based on the kilometers from the pick-up point to the drop-off destination. If the customer changes the route, a new transfer price will be provided.

  For Hourly Bookings:

  • 20 kilometers of distance is included per hour.
  • If the customer exceeds this distance within one hour, additional kilometers will be charged according to each car’s price per kilometer for transfer.

  For Daily Bookings:

  • 300 kilometers of distance is included per day.
  • If the customer exceeds this distance within one day, additional kilometers will be charged according to each car’s price per kilometer for transfer.
  • For overnight trips outside city limits, the customer must provide accommodation for the driver. If no accommodation is provided, an extra 200 CHF per night will be charged for hotel accommodation nearby.
  • The driver must have at least a 9-hour break within every 24 hours of service.

Credit Card Payment:

Our online booking system accepts all major credit cards, including Visa, Mastercard, Maestro, American Express, Diners, and Discover. When you select a credit card as your payment method, the transaction will be processed securely through our trusted partner, STRIPE, which guarantees the highest level of security for electronic transactions. Payment processing is conducted using the secure redirect method, ensuring maximum protection for your transaction.

• More than 48 hours in advance:
  If a booking is cancelled by the customer more than 48 hours before the service starts, there is no cancellation fee. All advance payments will be refunded, except for credit card charges and any non-refundable expenses incurred by Limogroup (e.g., hotel nights).

• Between 48 to 24 hours before service:
  If a booking is cancelled between 48 and 24 hours before the start of the service, 50% of the service price will be charged.

• Less than 24 hours or no-show:
  If a booking is cancelled less than 24 hours before the service or in case of a no-show, the full service price will be charged.
  Customers who choose the “pay at pickup” option will receive an invoice by email.

• • Invalidity of a Clause:
    If any provision of this Agreement is deemed invalid or unenforceable, the validity of the remaining provisions will not be affected, and they will remain in full force and effect.

  • Interpretation of Refunds:
    Any reference to the return of money or credit to the customer’s account throughout this Agreement shall always be understood to be without interest.

  • Delay in Exercising Rights:
    A delay by either party (the Company or the Customer) in exercising any part or all of their rights under these terms does not waive or diminish those rights. They can be exercised at any time in the future, as reasonably determined by the beneficiary of the right.