Before making a booking, you are highly advised to acknowledge our company’s policy. You can make the booking both online and in written form, either by Whatsapp or via e-mail. Reservation should be submitted 24 (twenty-four) hours before your arrival. For the last minute bookings, you will receive confirmation upon our agreement due to our schedule and service availability.

You can make the reservation 24 hours prior to your arrival date. Bookings placed on the last-minute are subject to agreement.

You are respectfully advised to email us your reservation inquiry for our consideration. Within short time, the operator will assist you to place the booking with the necessary information. Afterwards, you will receive your booking confirmation.

You should clearly outline the different pickup/drop off place in the field of “special requests” in your booking inquiry.

Infants from (0 -2) and children (3-11) of age count in all vehicles, as they occupy place in the car. They need a special child seat / booster.

Any required car can be accommodated with a child seat/a booster upon request.

Our quotation includes all charges such as VAT, luggage, child seat and waiting time in case of late arrival (up to 1 hour waiting time is free of charge).

You can be acquainted with our vehicles by visiting “Fleet” section of our web page.

Our fleet is at disposal only with the accompaniment of experienced drivers.

Payments can be made by Credit Card / Stripe, Bank Transfer (at least 14 days before your arrival) or by cash to the drivers. The payment is nonrefundable if changes are made after 24 hours before your arrival.

Our drivers are waiting at the arrival hall inside the airport, holding the sign with the leading passenger’s name.

All possible delays and changes related to the arrival/departure time must be notified in advance. There would be no any extra charge for 1 hour waiting time. For all other cases of delays notified later than it is required, extra charges are applicable. For more information visit Terms & Conditions, section Contact procedure / Waiting Time / No-show transfers.

In case if you fail to find the driver, you should contact us via our emergency number +41 79 896 96 96 ,available around the clock.

We always provide the customers with the necessary invoice submitted with transfer and price details.

Booking cancellation due to some circumstances beyond your control must be submitted 24 (twenty-four) hours or more prior to the commencement of the transfer. The whole amount, already paid to the company, shall be reimbursed. No refund is applicable if the booking cancellation is notified later than 24 (twenty-four) hours, or on the last-minute.

If your group is divided in two (or more) parts, and some of the members are arriving at different times, but you desire to have the same transfer for the whole group, you are advised to make the booking pickup time according to the last arrival flight.