Frequently asked questions

Reservations can be made seamlessly through our online form, by email, or by phone. To ensure the availability of your preferred vehicle, we suggest booking 24 hours in advance. For last-minute needs, our team is available by phone to assist you.

We operate across all of Switzerland, including major airports (Geneva, Zurich) and ski resorts. We also serve neighbouring regions in France and Italy. For specific long-distance destinations, feel free to contact us for a tailored quote.

We monitor your flight to ensure a timely pickup. Your chauffeur will meet you at the arrivals exit with a personalised name board. You will receive their direct contact number before your flight lands, so you can reach them easily on arrival.

We continuously monitor flight arrivals, tracking your flight in real time (for example via the official Geneva Airport flight information). If your flight is delayed, your chauffeur will adjust the pickup time automatically so they are there when you land. We offer a complimentary waiting time of 60 minutes for airport pickups, giving you ample time to clear customs and collect your luggage.

We accept all major credit cards (Visa, MasterCard, American Express) and bank transfers. For your convenience and security, payments can be made online via a secure link or directly upon booking. Corporate accounts with monthly invoicing are also available.

Yes, the safety of your children is a priority. We can provide baby seats or boosters upon request free of charge. Please specify the age and weight of the child when making your reservation so we can prepare the appropriate seat in advance.

The luggage capacity depends on the vehicle class selected. A standard sedan typically holds 1 large suitcase and 2 carry-ons. For larger groups or excess luggage such as ski equipment or multiple large bags, we recommend a Business Van or Minibus. Let us know your luggage when booking and we'll assign the right vehicle.

Absolutely. In addition to point-to-point transfers, we offer an hourly hire service. This provides you with a dedicated chauffeur and vehicle for a set number of hours, giving you the flexibility to make multiple stops, hold meetings, or adjust your itinerary as the day unfolds.

Yes. Plans change, and we adapt with them. You can modify or cancel your booking free of charge up to 48 hours before the scheduled pickup. For changes at shorter notice, contact us directly and we'll do our best to accommodate you. Full terms are set out in our Terms and Conditions.

Absolute discretion is the foundation of our service. Our chauffeurs are trained to respect your privacy entirely and operate with the utmost professionalism. The vehicle serves as your secure, mobile office or private sanctuary—what is discussed inside remains strictly confidential.

We recommend booking at least 24 hours ahead to guarantee your preferred vehicle class, and earlier during peak periods such as ski season, major events, or holidays. That said, we handle last-minute and same-day requests whenever a vehicle is available, so it is always worth getting in touch.

Every vehicle is maintained in showroom condition, with climate control, complimentary bottled water, and a calm, private cabin in which to work or relax. Additional requests such as a specific beverage, a particular route, or a brief stop along the way can be arranged in advance. Simply note them when you book.

Well-behaved pets are welcome in most of our vehicles. To ensure the comfort of every passenger and to prepare the cabin appropriately, please let us know at the time of booking that you'll be travelling with an animal, along with its size. Guide and assistance animals are always welcome without restriction.

Yes. For companies with regular transport needs, we offer corporate accounts with priority booking, consolidated monthly invoicing, and a dedicated point of contact. It's an ideal solution for executive travel, roadshows, and recurring client transfers. Reach out through our contact page to set one up.