Privacy Policy

1. Introduction

This Privacy Policy explains how Limogroup Sàrl collects, uses, discloses, and safeguards your information when you visit our website (https://limogroup.ch) or use our premium chauffeur services.

We are strictly committed to protecting your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR), where applicable.

2. Who We Are

Limogroup Sàrl is the data controller responsible for your personal data.

• Company Name: Limogroup Sàrl
• Registered Office: Chemin des Saules 19, 1800 Vevey, Switzerland
• Website: https://limogroup.ch

3. What Information We Collect

3.1. Personal Information You Provide

When you interact with our website or book our services, we may collect personal data, including but not limited to:

• Full name
• Email address and phone number
• Billing and payment details
• Pickup and destination addresses
• Flight details and special travel requests

3.2. Information Collected Automatically

We may also collect certain information automatically through cookies and tracking technologies to enhance your experience, such as:

• IP address
• Browser type and device information
• Pages visited and actions taken on the website

For more detailed information about how we use these tracking technologies and how you can manage your preferences, please read our dedicated Cookie Policy.

4. How We Use Your Data

We use the data we collect for the following specific purposes:

• To confirm, manage, and execute your bookings flawlessly.
• To communicate with you regarding your reservation or inquiries.
• To send invoices and securely process payments.
• To improve our website functionality and premium services.
• To comply with our legal and regulatory obligations.

Note: We do not sell, rent, or trade your personal information to any third parties under any circumstances.

5. Legal Basis for Processing

We process your personal data securely based on one or more of the following legal grounds:

• Your consent: When you voluntarily provide details for inquiries or specific requests.
• Performance of a contract: To deliver the transport services you have booked.
• Legal obligations: To comply with Swiss and international accounting and tax regulations.
• Legitimate interests: For customer service, fraud prevention, and marketing (always with clear opt-out options).

6. Sharing Your Information

To provide our services, we may share your necessary data with trusted partners:

• Chauffeurs or subcontractors: Strictly limited to the information required to fulfill a specific booking.
• Payment processors: E.g., Stripe or PayPal, for secure financial transactions.
• Service providers: Hosting platforms, email systems, and analytics tools.
• Authorities: If strictly required by law or valid legal process.

All third parties are legally and contractually obligated to protect your data in accordance with this policy and relevant data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting obligations. When data is no longer required, it is securely deleted or fully anonymized.

8. Your Data Protection Rights

Under applicable data protection laws, you hold the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request the correction of inaccurate or incomplete data.
• Deletion: Request the erasure of your data ("Right to be forgotten").
• Restriction: Request the restriction of or object to data processing.
• Withdrawal: Withdraw your consent at any time (which will not affect prior lawful processing).

To exercise any of these rights, please contact us directly at info@limogroup.ch, or through our contact page.

9. Security of Your Information

We implement rigorous technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. This includes encryption, secure servers, and restricted internal access. However, please note that no method of transmission over the internet is entirely secure, and absolute security cannot be fully guaranteed.

10. International Data Transfers

Our premium services are primarily offered in Switzerland. However, certain tools and service providers we utilize (e.g., analytics, global email systems) may process data outside of Switzerland and the EU. In such instances, we ensure adequate safeguards are in place, relying on approved Standard Contractual Clauses or equivalent compliance mechanisms.

11. Supervisory Authority

Data processing in Switzerland is overseen by the Federal Data Protection and Information Commissioner. If you believe your data protection rights have not been respected, you may contact the Federal Data Protection and Information Commissioner (FDPIC) for guidance.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page, and the "Last updated" date at the top will be revised accordingly.