Terms & Conditions

1. Introduction

Welcome to Limogroup Sàrl. By accessing our website (https://limogroup.ch) or booking our chauffeur services, you agree to be bound by the following Terms and Conditions.

These terms ensure a clear understanding of our mutual commitments. If you do not agree with any part of these terms, please refrain from using our website or services.

2. Company Information

• Company Name: Limogroup Sàrl
• Registered Office: Chemin des Saules 19, 1800 Vevey, Switzerland
• Phone: +41 79 896 96 96
• Email: info@limogroup.ch
• Website: https://limogroup.ch

Limogroup Sàrl is a limited liability company duly registered in Switzerland. Our registration can be verified on the official Swiss commercial register, Zefix.

3. Use of the Website

3.1. Eligibility

You must be at least 18 years old, or possess legal parental or guardian consent, to use our website and contract our services.

3.2. User Obligations

By using this platform, you agree not to:

• Use the website or services for any unlawful or fraudulent purposes.
• Disrupt, interfere with, or attempt to compromise the security of the website.
• Copy, reproduce, or commercially exploit any part of our digital content without explicit written permission from Limogroup Sàrl.

4. Services and Bookings

4.1. Description of Services

Limogroup Sàrl provides premium, professional limousine and chauffeur services across Switzerland and neighboring regions. Our offering includes airport transfers and chauffeur services, hourly and daily hire, and corporate or private event transportation. Details of each service are available on our services page.

4.2. Booking Confirmation

All bookings are subject to vehicle and chauffeur availability. You can request a reservation through our online booking page. A reservation is only considered legally binding and confirmed once you receive a formal written confirmation (via email or SMS) from our dispatch team.

5. Cancellation, No-Show & Waiting Policies

To maintain our high standard of service and fleet availability, the following strict cancellation terms apply to all bookings:

5.1. Cancellation Fees

• More than 48 hours before pickup: No cancellation fee.
• Between 48 and 24 hours before pickup: 50% of the total fare will be charged.
• Less than 24 hours before pickup: 100% of the total fare will be charged.
• Flight cancellations: 100% of the fare will be charged (no refund available).
• Client No-Show: 100% of the fare must be paid in full (no refund possible).

5.2. Complimentary Waiting Time

• Airport Pickups: 60 minutes of complimentary waiting time is included, starting from the actual flight landing time.
• Other Locations (Hotels, Offices, etc.): 20 minutes of complimentary waiting time is included.

Any waiting time exceeding these complimentary allowances will be billed additionally at our standard hourly rate for the respective vehicle class.

5.3. Hourly Service Conditions

Hourly (As-Directed) bookings include travel within city limits up to a maximum allowance of 20 km per hour booked. For travel exceeding this limit or extending outside city boundaries, an additional mileage fee of CHF 4.00 per kilometer will apply.

6. Pricing and Payments

6.1. Accepted Payment Methods

We offer secure and flexible payment options, including:

• Major Credit & Debit cards
• Stripe & PayPal
• Secure online payment links (via SumUp)
• Cash (subject to prior agreement)

Processing Fee Notice: Please note that a standard 3% processing fee will be added to the total amount for all payments made via credit card, PayPal, or secure online links (Stripe/SumUp).

6.2. Invoicing Terms

Invoices are due exactly as per the terms stated on your booking confirmation or final invoice. Failure to remit payment on time may result in immediate cancellation of future services and potential legal action to recover outstanding debts.

7. Intellectual Property

All content presented on this website—including text, graphics, logos, images, and software—is the exclusive property of Limogroup Sàrl or its content suppliers and is protected by Swiss and international copyright laws. Unauthorized use or reproduction is strictly prohibited.

8. Limitation of Liability

While we strive for perfection in every journey, Limogroup Sàrl shall not be held liable for:

• Indirect, consequential, or incidental damages arising from the use of our services or website.
• Delays or missed connections caused by uncontrollable circumstances (Force Majeure), including but not limited to severe weather, extreme traffic congestion, road closures, or instructions by authorities.
• Temporary service interruptions or technical failures of our digital platforms.

9. Third-Party Links

Our website may occasionally contain links to third-party platforms. Limogroup Sàrl operates entirely independently from these external sites and assumes no responsibility for their content, policies, or privacy practices.

10. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Switzerland. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in the Canton of Vaud, Switzerland.